How to Help Scared/Shy Cats
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Place cloth covers or paper cubby covers on their condos/cage
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Give beds to cats who seem unsure or could use a soft place to land (especially seniors, long stays, or cats who have had surgery, but NOT RTF cats or cats with diarrhea or who make a big mess
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Give them boxes to hide in
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Spray Feliway (spray on cloth and put near the cat)
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Give catnip
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Spend time with the cubby open, see if the cat is open to affection. Sometimes 10 minutes can make a huge breakthrough with a cat who is scared

When spending time with the cubby open, use your discretion! Err on the side of caution!